Refunds & Returns Policy
Order cancellations and refunds
If for any reason you decide to cancel your order then you must notify us within 14 days from the day after the products are received. Cancellations will not be accepted after this time.
You may not cancel orders for any items which have been specially ordered for you or manufactured to your specification.
If you cancel your order after the products have been sent then all items must be returned to us unused and as new in their original packaging. Returned products must be received by us within 30 days from the day after the products are received.
We will not give refunds if you have given an incomplete or incorrect address, or the wrong post / area code. Please double check this when you order.
For United Kingdom and European Union customers, delivery costs will be refunded at the lowest rate available at the time the products were ordered.
Delivery costs will not be refunded for customers outside of the United Kingdom and European Union.
Before returning items you must complete the appropriate details on the Product Returns page. We will then contact you to inform you of what to do next.
All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return.
Please note that you shall be responsible for all delivery costs when returning items unless the products received are not as ordered, are damaged at the time they are delivered by the carrier or, they are faulty.
Proof of posting and appropriate insurance should be obtained for all returns.
We cannot accept responsibility for returned parcels which are undelivered to us.
Damaged or late returns may be refused. This does not affect your statutory rights.
You shall be responsible for all delivery charges for items returned to us for repair under warranty.